Monday 6 September 2010

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Report on Equality/Diversity and Quality Customer Service - Executive Summary
The research report on 'Equality/Diversity and Quality Customer Service' by Dr Jane Pillinger was commissioned under the aegis of the Quality Customer Service (QCS) Working Group. This report complements the 'Support Pack on the Equality/Diversity Aspects of Quality Customer Service for the Civil and Public Service' which issued in early 2001.
A Formal Review of Partnership in the Civil Service
Report to the General Council of Civil Service on Findings and Recommendations by JJ O'Dwyer and Associates, January 2002
An Garda Síochána Boundary Realignment Project Case Study and Best Practice Template
One of the recommendations of the Task Force Report on the Public Service proposes that county boundaries be adopted for the organisation, delivery and evaluation of services and programmes, to ensure coherence of service delivery at local level.
Report of the Special Group on Public Service Numbers and Expenditure Programmes
The Department of Finance released the Report of the Special Group on Public Service Numbers (commonly known as An Bord Snip) on the 16th July, 2009.
New Guidelines for the preparation of Strategy Statements 2011 - 2013
The revised Guidelines for the Preparation of Strategy Statements. These Guidelines set out in broad outline the obligations imposed on Ministers and Secretaries General arising from the Public Service Management Act, 1997, and were prepared in order to inform, in particular, the process of preparing Statements of Strategy for the three-year period 2011 to 2013.

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Publications - A to Z - R

Report on Equality/Diversity and Quality Customer Service - Executive Summary

A Formal Review of Partnership in the Civil Service

An Garda Síochána Boundary Realignment Project Case Study and Best Practice Template

Report of the Special Group on Public Service Numbers and Expenditure Programmes

New Guidelines for the preparation of Strategy Statements 2011 - 2013