Monday 6 September 2010
You are here: Home

Publications - A to Z - G


  • Publications

  • Government Statement on TPS

    The Public Service is of vital national interest. How well it performs and how efficiently it operates are of critical importance to the lives of every citizen and the well being of the community as a whole. A high performance Public Service is increasingly recognised as a critical ingredient in international competitiveness, as well as an essential requirement for addressing the complex social needs of modern communities.

  • Guidelines for Preparation of Customer Charters and Customer Action Plans

    Since 1997, Public Service organisations have been producing Customer Action Plans to assist them in improving the way they deliver services to their customers. This has proven to be a big success and to further develop this process, the Customer Charter Initiative was launched in 2002. This initiative not only provides customers with a clear and unambiguous statement of the level of service they can expect but also includes a framework that allows us to measure and improve the quality of services provided and to report this publicly.

  • General Council Report Number 1368

    Agreement on the introduction of the Performance Management and Development System in the Irish Civil Service.

  • Gender Equality Policy

    Equality of Opportunity

  • GENDER IMBALANCE IN IRISH CIVIL SERVICE GRADES AT HIGHER EXECUTIVE OFFICER LEVEL (HEO) AND ABOVE

    Equality of opportunity is a central concern ... in developing and implementing policies relating to human resources in the civil service. ... Effective equality policies are ... an essential feature of effective human resource management

  • An Garda Síochána Boundary Realignment Project Case Study and Best Practice Template

    One of the recommendations of the Task Force Report on the Public Service proposes that county boundaries be adopted for the organisation, delivery and evaluation of services and programmes, to ensure coherence of service delivery at local level.

  • New Guidelines for the preparation of Strategy Statements 2011 - 2013

    The revised Guidelines for the Preparation of Strategy Statements. These Guidelines set out in broad outline the obligations imposed on Ministers and Secretaries General arising from the Public Service Management Act, 1997, and were prepared in order to inform, in particular, the process of preparing Statements of Strategy for the three-year period 2011 to 2013.
Printer Friendly Version
Go to top