Monday 6 September 2010

Publications - A to Z - B

2006 Irish Civil Service Business Customer Satisfaction Survey
Survey of Business Customers undertaken in June 2006 by Ipsos MORI
Business and Public Attitudes Towards the Irish Civil Service - January 2003
Results of the survey on 'Business and Public Attitudes Towards the Irish Civil Service', prepared for the Public Service Modernisation Division of the Department of the Taoiseach by Lansdowne Market Research Ltd. January 2003.
Butler Report on Customer Action Plans (2001 - 2004) of Government Departments and Offices
An Evaluation of Customer Action Plans (2001 - 2004) of Government Departments and Offices, prepared for the Public Service Modernisation Division of the Department of the Taoiseach by Dr. Patrick Butler, School of Business Studies, TCD. Published April 2002.
An Garda Síochána Boundary Realignment Project Case Study and Best Practice Template
One of the recommendations of the Task Force Report on the Public Service proposes that county boundaries be adopted for the organisation, delivery and evaluation of services and programmes, to ensure coherence of service delivery at local level.
Report of the Special Group on Public Service Numbers and Expenditure Programmes
The Department of Finance released the Report of the Special Group on Public Service Numbers (commonly known as An Bord Snip) on the 16th July, 2009.

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2006 Irish Civil Service Business Customer Satisfaction Survey